Terms & Cancellation

About these terms

These terms apply to every ride with Miami LevelUp Limo, 851 NE 1st Ave, Miami, FL 33132, booked on this website, by WhatsApp, by phone or by email. If your written quote says something different, the quote applies to that booking.

How booking works

• Request. The booking form is a request for a quote, not a booking. Nothing is charged when you send it.
• Quote. We reply with a personal price for your trip and what it includes. A quote is valid for 7 days, or until the vehicle is booked by someone else.
• Confirmation. Your ride is booked once we confirm it in writing, by WhatsApp or email. For the mini coach, the party bus, weddings, events and bookings of several vehicles, we may ask for a deposit to hold the vehicle.
• What's included. Your quote lists the price, the vehicle and any extras. Tolls, parking and airport fees that aren't in the quote are charged at cost. A tip for your chauffeur is up to you, unless your quote says it's included.

Cancellation

Cancel by WhatsApp, phone or email. The time we receive your message counts, and we always reply to confirm.

• Sedans and SUVs (Mercedes-Benz S-Class, BMW 7 Series, Audi A6, Chevrolet Suburban, Cadillac Escalade): free up to 24 hours before pickup. Later than that, 50% of the fare.
• Sprinters and the stretch limo: free up to 72 hours before pickup, 50% of the fare between 72 and 24 hours, and the full fare within 24 hours.
• Mini coach, party bus, weddings, events and several vehicles: free up to 7 days before pickup, 50% of the fare between 7 days and 48 hours, and the full fare within 48 hours.
• No fee if your flight is canceled or diverted, or if a hurricane or tropical storm warning or an official road closure makes the trip unsafe. We'll gladly move your ride to a new date.

Changes

Need a different time, address or vehicle? Tell us as early as you can. Changes are free, subject to availability. If a change affects the price, we'll send you the new price before we make it.

Waiting time

• Airport arrivals: we track your flight and adjust the pickup to your actual landing time. The first 60 minutes after landing are free, enough for luggage and customs.
• Other pickups: the first 15 minutes after the booked time are free.
• After the free time, waiting is charged at the vehicle's hourly rate, in 15-minute steps. Your chauffeur will contact you before extra time starts.
• Hourly bookings: the time runs from the booked pickup until drop-off. Extra time is charged in 15-minute steps, if the vehicle and chauffeur are free.

No-shows

If you don't come to the pickup and we can't reach you by the end of the free waiting time, the ride counts as a no-show and the full fare is charged. If you're running late, just message us. As long as we know, we'll do our best to wait.

Extra stops and route changes

On transfers, tell us about any stops when you book. Stops or detours added during the ride may cost extra, and your chauffeur will tell you the price first. On hourly bookings, you can stop as often as you like.

Passengers, children and luggage

• Each vehicle carries no more passengers than it has seats, and everyone wears a seat belt.
• For safety, young children ride in a car seat or booster seat. Ours are free. Please tell us your child's age when you book.
• Each vehicle takes the number of bags shown on our fleet page. Please tell us in advance about large items such as golf bags, strollers or wheelchairs.

On board

• No smoking or vaping in any vehicle. A cleaning fee of up to $250 applies.
• Alcohol: adults 21 and over may bring drinks in the stretch limo, the Sprinters and the party bus, where the law allows. No alcohol when anyone under 21 is on board. Illegal drugs are never allowed.
• Cleaning and damage: leave the vehicle as you found it. Extra cleaning costs $150, sickness $350, and damage is charged at the cost of repair. We'll send you photos and the bill before we charge anything.
• Your chauffeur may end the ride, without a refund, if anyone's behavior puts the passengers, the chauffeur or the vehicle at risk.

Delays and vehicles

• We plan every trip with time to spare, but we can't be responsible for delays caused by traffic, weather, accidents or road closures. For flights and cruises, please book a pickup with enough time.
• If a vehicle breaks down, we send a replacement as quickly as possible. If we ever need to change your vehicle, you'll get one of the same class or better, at the same price. If you don't accept the change, you get a full refund.
• Photos on this website show our vehicle models. The car you ride in may differ slightly in color or details.
• Our liability for a ride is limited to the price of that ride, except where the law doesn't allow this.

Lost items

We check every vehicle after each ride. We keep anything we find for 30 days and return it for free in Miami, or we ship it at your cost. Please check your seat before you get out. We can't be responsible for items left in the vehicle.

Law

These terms are governed by the laws of the State of Florida. If there's ever a disagreement, please talk to us first. Most things can be solved with one message. How we handle your details is explained in our Privacy Policy.